Frequently Asked Questions

MyCataLog is a collection management app that allows you to create, organize, and illustrate your collectible items in a simple and intuitive way. You can organize your collections as you wish, adding items with photos and descriptions.

MyCataLog lets you create custom collections, add items with photos, descriptions, and details, and then organize and share them as you prefer.

MyCataLog offers a free version with basic features. Premium subscriptions are available for more features and storage.

MyCataLog offers several plans: Standard (free), Plus, and Premium, each with features and limits tailored to your needs. Plus and Premium notably let you add a custom cover image to each collection.

Yes, MyCataLog offers a 14-day free trial on the Plus monthly subscription, reserved for new subscribers. No commitment - you can cancel at any time during the trial without being billed.

The What's new page, reachable from the information menu, lists updates version by version. Only the changes that affect you are listed there: technical fixes and internal work do not appear.

Click on "Create my account" on the homepage, fill in your username, email, and password, then confirm your registration.

Go to the « My account » page from the menu. Your username, email and profile picture can be edited directly there: a « Save » button appears as soon as a field changes. Your password is changed from the « Security » section, by clicking « Change my password ».

On the login page, click "Forgot password". You will receive an email with a link to reset it.

Go to your profile and click 'Delete my account'. This action is irreversible. Your collections, items, images, notifications and your community activity are deleted immediately and permanently. Active subscriptions are automatically cancelled and your customer profile with our payment provider is anonymized. Only your invoices (10 years, legal accounting obligation), the record of the consents given when subscribing (10 years) and an anonymized, non-reversible fingerprint of your email (fraud prevention) are retained. No other personal data is kept.

First check your spam folder. If you still can't find the code, you can request a new one from the validation page. If the problem persists, contact us via the contact form.

Use the language selector in the header (FR / EN / ES). If you are logged in, your choice is stored on your account: the emails we send you - validation code, password reset, subscription confirmations, reminders - as well as your invoices will now be in that language. You can change it at any time; the change applies immediately.

We offer three plans: Standard (free), Plus and Premium, each with increasing features depending on your needs. Plus and Premium unlock the custom cover image per collection, friends, internal messaging and Excel export.

You can change your subscription anytime from your profile. The change will take effect at the end of your current billing cycle.

Yes, cancellation is possible at any time from the management portal accessible via your profile. Cancellation is immediate in Stripe, but you retain access to your plan until the end of the paid period. After that date, your account is automatically switched to the free (Standard) plan.

You can buy 1 to 200 GB of extra storage at €0.50/GB per month, on top of your main subscription (free, Plus or Premium). Subscribe from the Subscriptions page. To change the amount or cancel, use the management portal accessible from your profile. The option is monthly only.

If your used storage exceeds your limit (after a cancellation or plan change), the most recent images are temporarily replaced by a generic image. You can free up space by deleting items, or subscribe again to a higher plan to recover everything immediately.

No, your profile picture (avatar) and collection cover images are not counted in your storage quota. Only item photos are.

When paying for your subscription, a 'Promotion code' field appears on the payment screen. Enter your code and the discount applies automatically. Promo codes only apply to yearly subscriptions.

Yes! Excel/CSV import is included in all plans, free included. Open your private collection, click the Excel icon and choose "Import". You can download a MyCataLog template or import your own .xlsx, .xls or .csv file, up to 1000 rows. Excel export remains a Plus / Premium feature.

In your account language, the one you picked in the language selector. You receive it by email, and it remains viewable and downloadable at any time from your subscription management area. Changing language applies to future invoices: those already issued are not modified, as an invoice is a fixed accounting document.

No. MyCataLog keeps your photos exactly as you sent them, without recompressing or resizing them: you always get the original file back, byte for byte. In exchange, it is the actual size of your files that counts against your quota — a full-resolution photo from a recent smartphone often weighs between 2 and 4 MB. If your quota fills up quickly, lower the resolution of your photos before uploading, or add extra storage from your profile.

Click on "Add a collection", give it a name and description, then choose if it will be public or private.

A public collection can be shared by link and viewed by others. A private collection is only visible to you.

If your collection is public, click on "Share" to generate a link you can send to others.

Yes, Excel export is available with the Plus and Premium plans. From your collection, access the options and choose 'Export to Excel' to download all the data in spreadsheet format.

The cover image is available with the Plus and Premium plans. When creating or editing a collection, you can upload an image in png, jpg, jpeg or webp format (up to 10 MB). This image is not counted in your storage quota.

To preserve the visual nature of MyCataLog, a public or friends-only collection must contain only items with at least one image. If one or more of your items has no image, you'll see a counter on your collection and the "Make public" button stays disabled until every item has an image.

From your collections list, right-click (or long-press) a collection and choose "Bulk edit". On Mac, a ⋯ button also appears on the card when you hover it. You can change the name, description and category of every displayed collection. Visibility cannot be bulk edited: it depends on each collection's images.

Inside your collection, click on "Add an item". You can then enter the item's info and add photos.

You can add up to 6 photos per item. The first photo will be the main image.

You can sort items by name, date, condition, etc., and use filters to refine your view.

Yes, you can edit all the details of an item anytime by clicking the edit icon.

To request a new category, write to us via the contact form and select 'Feature request'. We review every suggestion.

From a private collection, click the Excel icon to open the Import/Export modal. On the "Import" tab: (1) Upload your file (.xlsx, .xls or .csv, up to 1000 rows) or download the MyCataLog template pre-filled for your category. (2) MyCataLog detects and pre-maps your columns onto matching fields. (3) Adjust the mapping if needed. (4) Check the preview of the first three items. (5) Confirm the import. Imported items are flagged so you can add their images progressively.

It is moved to a trash accessible from your profile. You have 30 days to restore it; after that, it is permanently deleted (images included). You can also delete it permanently yourself at any time from the trash. Items in the trash do not count toward your quotas.

Right-click (or long-press on mobile) an item, then choose "Bulk edit". On Mac, a ⋯ button also appears on the card when you hover it. Pick one or more fields and their new value: they will be applied to every item currently displayed, filters and search included. The number of affected items is shown in the window before you confirm.

No. Unlike a deletion, which goes to the trash for 30 days, an edit is permanent: previous values are not kept. That is why a confirmation window lists the affected fields and the number of items before applying. To deliberately clear a field, use the "Clear" button on its row.

Every image is automatically analysed before it is saved, to rule out content prohibited by the terms of use (nudity, violence, drugs, hate symbols). If the message mentions inappropriate content, the image was not kept: you can upload another one. If you believe this is a mistake, write to us through the contact form: your request will be reviewed by a person. The "verification unavailable" message means something different — a temporary incident, unrelated to what your image shows: try again in a few moments. Accepted formats: png, jpg, jpeg and webp, up to 10 MB per image.

From another user's public profile, click 'Add friend' to send them a request. They will receive a notification and can accept or decline it. This feature requires a Plus or Premium subscription.

Your friends can see your profile and all your public collections. Private collections remain invisible, even to your friends.

From your friends list, select the friend and click 'Remove from friends'. This action does not delete their account or the content you have viewed - it simply ends the friendship link.

The community space lets you discover public posts from other collectors, interact with their collections (likes, comments) and share your own finds. It's an open feed for the whole MyCataLog community.

All users can take part in the community space. Browsing and interactions (likes, comments) are accessible to everyone, including on the free plan.

If you see content that does not comply with our Terms, you can report it from the post in question. Our team reviews every report and takes the necessary action.

Explore lets you search for collectors and public collections, even without being logged in. A member only appears there if they have published at least one public collection - publishing is what makes you visible. Collections shared with friends only never appear in the results.

Notifications keep you informed of important events: friend requests, activity on your posts (likes, comments), subscription status (activation, end of trial, cancellation), quota limits reached (collections, items, storage), and announcements from the MyCataLog team.

Unread notifications are kept indefinitely until you read them. Read notifications are automatically deleted 90 days after being read.

In-app notifications cannot be individually disabled as they are part of the normal functioning of the Service. However, you can choose whether or not to receive the newsletter by email from your profile settings.

Your data is stored securely and encrypted in transit (HTTPS/TLS). Your passwords are encrypted with bcrypt. We work with certified providers: Stripe (payments, PCI-DSS), Amazon Web Services (image storage), MongoDB Atlas (database), Railway (hosting) and Brevo (Sendinblue SAS, France - email sending). We never sell your data to third parties.

Only you can see your private collections. They are not accessible even via a direct link.

When you delete your account yourself, your collections, items, images, notifications and community activity are deleted immediately and permanently. Active subscriptions are automatically cancelled and your customer profile with our payment provider (Stripe) is anonymized. Only your invoices (10 years, accounting obligation), the record of the consents given when subscribing (10 years) and an anonymized, non-reversible fingerprint of your email (fraud prevention) are retained. Accounts that remain inactive for 3 years are subject to a separate archiving process before permanent deletion.

You can unsubscribe from the newsletter via the link at the bottom of each email or from your profile.

Accounts that remain inactive for 3 years are automatically deleted. You receive a warning email before this deletion to give you the opportunity to log back in and keep your account.

In your profile settings, uncheck “Appear in Explore search”. Your username and public collections then disappear from the results. Note: they remain accessible to anyone holding their share link - to make them fully private, change their visibility from the collection itself.

Yes, you can write to us via the contact form available on the homepage.

We commit to respond to all requests within 48 business hours.

Try reloading the page or check that you are logged in to your account. If the problem persists, please contact us via the contact form or at support@my-cata-log.com

MyCataLog works on all recent browsers (Chrome, Firefox, Safari, Edge) as well as on mobile and tablet. For an optimal experience, we recommend using the latest version of your browser.